Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Ohio

It started with a car accident. Not ours, someone else 's. On - -, 2015, on a slick ice-covered street, - cars collided and hit a utility pole outside our house. The impact soon sent the pole crashing down, nearly missing our house. At this time, we were struggling to keep up with mortgage payments which had ballooned to nearly double their original payment size, because our modification status had ended. The pole was not replaced for two whole months, and when it finally was, it took us nearly a month to realize the pole had been replaced poorly, smashing through our sewer line. We filed full reports to the Public Utilities Commission, and to - -, the persons responsible for the error. The sustaining damage to our home was nearly $30000.00, as sewage backed into our basement and destroyed several items, clothes, books, papers, not to mention the damage to the floor, and walls. All told, we spent nearly $2000.00 on trying to repair the issue, and lost work.


to alert him of everything that had happened. He assured us that everything would be okay, that they could halt the HAMP and let us restart the program again. He understood our situation and sincerely did want to help us. Inexplicably, he then subsequently vanished. We left continuous phone calls and emails, and none were ever returned. We waited nearly a month before an entirely new agent named - - got in touch with us, and when we explained what had happened, we were stunned to learn that - no longer worked in this capacity, and that he had NEVER forwarded our case and our situation to anyone. - immediately tried to re-instate us into the HAMP process, which took nearly two extra months because we never seemed to send in the right paperwork, or she kept asking us for different paperwork, or losing paperwork we had given to her. During this time, we asked if we could at least make a payment, or something, to show our good intentions. We were told not to. As long as the HAMP process was in place, no payments were accepted, as it was just end up in an escrow account, they said. We were refused HAMP after all this time, because we had missed the payment we were supposed to have made in -, and were now ineligible. - then bumped up our case to her supervisor, who felt certain she could help up, and re-applied us AGAIN to HAMP - from - different tiers - only to be told -/-/-, we were refused. The reason? Because we missed the - 2015 payment. If they were going to refuse us anyway ... why continue to re-apply us? In - of 2015, we begged to at least send Nationstar $3000.00, which amounted to roughly three monthly payments, and was told NOT to pay. In -/-/-, we were sent foreclosure action, which we immediately halted through mediation, which is scheduled for -/-/-. They claim we owe over $25000.00, plus interest and late fees. But how can that be, if they kept telling us not to pay? - personal letters to their " Notice of Error '' Dept. have gone unanswered, and even a letter to CEO - - has not been replied to ether. This is the most inconsiderate, completely negligent set of actions we have ever seen from a mortgage company. We do plan to address all of this at our pre-mediation hearing in -/-/-, but we do demand some sort of answer for this utter lack of professionalism on all levels.