The Western Union Company Money Transfers Complaint

The Western Union Company Money transfers department,

International money transfer Other transaction issues Massachusetts

On -/-/16, I ( - ) used western union to transfer money to -, I paid - dollars in total, they gave me an MTCN/tracking number -. My brother never received the money which was supposed to be delivered right away. Called Western union the evening of the same day and they told me to wait the transaction was pending. The following day the money was still not available. I borrowed money from a friend out of state since my nephew was sick & needed the money for medication right away. I called western union on -/-/16 and asked them to refund the money, they told me i will get it in 24-48 hrs. Called again -/-/16 and was told i will only get the the principle amount which is - dollars and loose the - dollars since i was asking for a refund. I told them it was n't my fault but they refused to acknowledge their mistake. I finally asked them to give me the money - dollars since i had borrowed the money from a friend in - to take care of my sick nephew. Western union told me i will get the money in 5-7 days.


was their mistake not to deliver the money to my family in need. Thanks for attending to this matter. - -