Barclays PLC Credit card department,
I had a - Bank of Hawaii -, which I paid ontime, and for the past 3 months, I have paid the entire balance off mothly. On - -, -, my credit card was closed for no reason or valid cause, and I was no longer allowed to make purchases with my credit card. I could no longer make purchases with credit card, so I called the bank on - -, -, to discuss my account. When I was able to be connected to a customer service agent, I was told that my account was closed and my credit card was closed. I asked for what reason, and I was told that my payment was returned, and than it was resubmitted and now payment was received and paid. But a review was conducted and it shows I had previous account history with them, and now they want to close my account. In - -, I was approved and use my credit card properly and always paid ontime and several times paid remaining balance off monthly. I have handleded my credit card in good standing, and showed no reason to close my credit card account without proper notification or investigation. This is unfair credit practice, and I would like my credit card reinstated and in good standing. Currently, my credit report has been affected by this negative action by - Bank of Hwaii -, I would like this matter be resolved.
Barclays PLC customer in Hawaii
Apr 14, 2016
* Source: CFPB Complaint Database
Barclays PLC response to complaint:
Closed with explanation
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