TD Bank US Holding Company Prepaid Card Complaint

TD Bank US Holding Company Prepaid card department,

Gift or merchant card New Jersey

This is regarding gift cards from TD Bank. I was given - TD Bank - Debit cards at various times as gifts. Both are unexpired. I put them away with some othe gift cards I had accumulated for a larger purchase. I attempted to make tis purchase with these cards recently. The other - cards I had, - - cards and another - Debit card from " - '' worked without problem. The - from TD Bank, I was told required a PIN number to be used, even though the sticker on the cards said that they were active and ready to use. My wife registered the cards and set PIN Numbers for both cards. While registering the cards, we found that the cards had depleted in value. The $50.00 card was now worth $40.00 and the $150.00 card was now worth $110.00.


I went to the TD Bank branch office in - NJ and spoke with the " store manager '' - -. I told my story and asked that the cards be cashed out since they apparently did not work, several times, in a store. He said that there was nothing he could do, that company policy was that they could not be cashed out. He put me on the phone with the credit card office to discuss why the PIN did not work. I spoke with " - '', a supervisor. He looked up the cards registered under my name. He said that they were registered, but that there were no PINS assigned. I assured him that my wife had done this, he assured me that she had not. He said that if I go through the process again, that PINS will be assigned and they will be fine. We have already been through this. I wont go through it again. If I do, and we again attempt to use cards that dont work we will look foolish, and probably with suspicion. I want the value of the cards in CASH. I want to know why fees of $50.00 can be removed from these cards. I had - other cards, from different vendors that worked fine. I believe that whats being done is fraudulent and predatory.