Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Other mortgage Loan servicing, payments, escrow account Georgia

Nationstar Mortgage was supposed to apply the HAMP incentive ( Dodd Frank ) of $5000.00. to the principal balance of my loan on the 6th anniversary of my loan modification on -/-/- and they have not done so as of - -, -. My loan was sold to them by - in - - and I followed up with inquiries as the 6th anniversary approached, sending them my copies of the documents -/-/-. I followed up with phone conversations and was assured this was taken care of but as of today it had not been. A manager said he will escalate the research again today. I had been told -/-/- it was being researched and on - - that the incentive was in process of being applied. According to the manager none of that had been done.