JPMorgan Chase & Co. Mortgage Complaint

JPMorgan Chase & Co. Mortgage department,

Other mortgage Application, originator, mortgage broker Massachusetts

A person with my name ( - - ) has applied for a mortgage from Chase. Someone at Chase incorrectly noted his email address as --, which is my email address. So now we have : - me : - - from - ( email is -- ) - borrower : - - from - ( email is unknown ) Sequence of events : - I received an email from -- on -/-/2016 asking me for tax information. I responded the same day indicating that I did not apply for a mortgage. - After receiving additionals emails, I called Chase customer service to resolve. They were unable to assist me, because I do not have a Chase account. They suggested I email --, which I did. - The abuse account response indicated they could only interact with me via a secure web portal, and that I was to log in using my Chase account information. I responded by pointing out that I am not a Chase account holder.


- - : it contained mortgage disclosure documents. - Concerned about identity theft, after 3 hours of calls to Chase, I finally spoke to the mortgage broker who originated the application ( - - - - ). He confirmed that the " other '' - - has a different address and different last - SSN digits. He promised to try to " disconnect '' my email address from the other - - 's account. - On - -, I received a call from Chase with questions about my account. A Chase employee asked me to verify my address and SSN last - digits. Curious, I provided my information. The Chase employee then began to discuss my mortgage application. I immediately told her that this was not my application, and asked her to confirm whether my address and SSN were on the mortgage application. She paused, and admitted they were not. ( - check right there. ) She promised to attempt to remove my email and phone number from the account. - Today ( -/-/- ) I received another email prompting me to log into the Chase " secure portal '', only to discover my email account is still bound to the " other '' - - 's mortgage application. So now I have access to another person 's mortgage documents, and Chase can not figure out how to correct the situation.