Bank of America Credit Card Complaint

Bank of America Credit card department,

Billing statement California

Bank of America is issuing inaccurate statements. I have - balance transfers, - with a promo short-term zero interest rate ( after the. Under the Interest Charge Calculations section of my statement, under " balance subject to interest rate '' it shows a zero balance for each of the balance transfers. This is not correct. I have several thousand dollars subject to that special zero-percent interest rate. While the special promo rate happens to be - at the moment, this will change when the promo time period is over. Every other credit card company I have ever had a balance transfer with shows the actual balance in this section of the statement, even when the rate is zero. Right now I have no idea of much of my actual balance is currently subject to this promo rate. When I called Bank of America about the issue, I spoke to supervisor who said they used to show the correct balance amount there, but it was changed last year, she did n't know why, they had had a lot of complaints, but while they knew they were providing inaccurate information to


balance on my statements. This is completely ridiculous and counter to the information they are supposed to provide me so that I can make good financial decisions. As I said, every other credit card company provides this information correctly on their statements, and by their own admission, BofA used to provide this information correctly. I 've attached a sample of my BofA statement and my statement from - bank. As you can see, the BofA statement gives me incorrect information in that it is stating that I have a - balance subject to the promo interest rate. this is completely incorrect. The - statement presents the exact same situation correctly.