JPMorgan Chase & Co. Money Transfers Complaint

JPMorgan Chase & Co. Money transfers department,

Domestic (US) money transfer Fraud or scam Washington

I logged into my Chase bank accounts at approximately - - on Friday - -. When I looked at the activity on my money market account, I discovered there was an outbound wire transfer in the amount of $9300.00 that I did n't create. I immediately notified my bank of the fraudulent activity, and was pretty confident that since I discovered it so quickly there should n't be a problem recovering the funds. Three weeks later, my bank is telling me they 're still investigating it. I 've been in contact with my bank ( Chase ) in person, and via email and telephone regularly since this occurred. On - -, I specifically asked ( via email ) if I should file a police report, and never received a reply. Today, - -, during a telephone conversation I asked again " should I file a police report '', and the response was " Yes, I probably would have already done that ''.


been my email address. My email address is --. They also sent a confirmation for approval to the phone number on file with them ( - ), which is the correct cell phone number. Whoever authorized the transaction did so by receiving/intercepting the text that should have come to me. I was able to confirm from - wireless that my phone had been spoofed, and they set up a call forward from my cell phone. The forward was generated on -/-/16, at - central time, per confirmation from - - The fraudulent wire transfer occurred on -/-/16, at - -, per - - - Chase. The number that my phone was being transferred to was -. On -/-/16 I was expecting a call back from Chase bank to further discuss my claim. When I had n't received a phone call by -/-/16, I called and asked if he had any good news for me. He then asked if I received the voice mail he left me the previous day. I told him no, I do n't have any voicemail messages, and I do n't have any missed calls. After getting off the phone with him, I called my cell phone from my office land line, and got a generic answering machine message. That was when I discovered that my phone had been forwarded, because I have a recorded message in my voice for incoming voicemail messages. I immediately removed the forwarding function at that point. During my initial meeting with - - at Chase, he was given the - address that the wire transfer was generated from of -, which shows up at a -. We have several - addresses that we use at my business, and that is n't - of them. I have only been given limited information from -, and mostly things they were able to tell me over the phone. They said that more detailed information as far as documents and records can only be released with a court subpoena. Below is a copy of my account activity showing the fraudulent wire transfer. To the best of my knowledge, Chase never attempted to contact - - - about this transfer or the account it was transferred to, but I do n't know for sure. They were not at all forthcoming with information. At this point, they have denied my claim, and I feel like they have n't even tried to resolve the issue. The only people I 've dealt with are - -, and his Branch manager, - -. Chase denied our claim once, but - escalated it, and had it reopened. Only to be denied again, and I do n't know on what grounds it was denied. The original denial letter stated, " We 've determined that you have received the benefit of the funds in question ''. It 's like they paid no attention to the facts of the claim.