TD Bank US Holding Company Mortgage Complaint

TD Bank US Holding Company Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Virginia

I would like an explanation regarding my mortgage escrow account. I requested, by fax on -/-/-, a copy of my escrow analysis. I called on -/-/- to inquire about the status of my request and I was told that nothing was in my account regarding a request for an escrow analysis. I also learned that there is a shortage in my account. Attached is my - from -. How can I have a shortage in my account if I had a balance as of -/-/-. Where is the excess amount applied and how is the shortage incurred? I am now questioning all the shortages I have paid in the past and whether I should receive interest.