Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting New York

Case number : - Please be advised that this complaint has not been resolved. You have a history of the course of events surrounding my experience with Well Fargo, who established an escrow account because Wells Fargo violated my payment agreement with the - Taxing Office and the - Water board by paying my bill and establishing an escrow account and adding over $ -/month to my mortgage payment.. Well many months have passed and finally, after I paid off the escrow and actually paid too much, a refund was due to me in the amount of $920.00 as confirmed by - - in correspondence dated -/-/16. After several calls to - -, many of which were never returned, I have learned from her today, -/-/16 that the funds due me, $920.00, have in fact been sitting in a closed escrow account for almost - months and should have been refunded to me almost two months ago. NO ONE followed up on my refund nor to - -, after closing the case, follow-up with the escrow department to ensure the refund to me was processed. - - promised to look into this after our conversation today and open another case to investigate as to why the funds were not sent to me. I find this to be deplorable business practices and wonder how - - can continue operate in such an irresponsible manner with no repercussions. Should n't I at least get interest on the funds held?