Bank of America Credit Card Complaint

Bank of America Credit card department,

Identity theft / Fraud / Embezzlement Ohio

I responded to an email I received that appeared to be from a well-known and often shopped store " - - '' to complete a customer satisfaction survey. Thinking I was dealing with - -, I completed the survey. As a reward for completing the survey, " - - '' offered free merchandise. - of the items offered was a colon cleansing product which I picked as my free reward. After completing the page requesting the product, I was asked for my credit card info to pay $4.00 for shipping and handling. At NO TIME did the offer say anything other than it was a free offer for completing the aforementioned survey. I decided to give my credit card information for the $4.00 shipping and handling fee as - - is a well known and trusted merchant. As soon as that information was submitted, the web page " disappeared ''. I could not return to the survey page, the free offer page or the credit submission page. There was no information available as to the company that would be shipping the product or any way to contact that company to question or cancel the order.


American on the first - charges ( as they were the first to show on our statement ) Bank of America said they would look into the charges, and subsequently dropped them from our statement. On the following statement, - more charged were incurred. When we contacted Bank of America on these charges they once again agreed to look into them but now the response from Bank of America is : " We requested and received a copy of the sale ( s ) slip the merchant provided as verification of the charge ( s ). '' I contacted Bank of America by telephone to explain again that there was never any product shipped and I had only approved a $4.00 charge for shipping and handling for the " Free Offer '' product. Again, they responded by mail that, after further investigation, they have receipts for - of the charges $94.00 and $85.00 and we would be responsible for paying. Now Bank of America is reopening the dispute on the first - charges as well.