Citibank Mortgage Complaint

Citibank Mortgage department,

Other mortgage Loan modification,collection,foreclosure California

Citi mortgage had a modification package as of - see attachment. The sale date was set for -. Never once did Citi reach out stating information was needed/missing. Our office has called in for the last 3 weeks. NO ONE contacted the homeowner regarding missing documents. There has been a consistent issue with authorization even though - was sent - and - verbals good for 6 months were issued by the homeowner. Friday - - failed to mention documents were needed.


The - never contacted our office until - even though previous emails were sent to him. On - he emailed and stated the sale date for - would not be postponed as it is to close to the sale date. The file HAD BEEN WITH THE UNDERWRITER. Please see attached email. It is very apparent CITI has neglected this file. The employees are very incompetent as well as negligent. We are DEMANDING that the sale date be postponed so the file can be properly reviewed