Monterey Financial Services, Inc. Student Loan Complaint

Monterey Financial Services, Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled Virginia

Monterey Financial has extracted a late fee from me even though I have paid them on time. They have stopped my access to my educational program due to stating that my payment was late however they have received my first payment plus late charges and still I do not have access to my class. I have paid them off in full $2700.00 yesterday but I still do not have access to my class at careerstep.com. I was treated like a criminal even though they did not mail me my loan documents or give me any copies of my financial agreement. I tried to set up a payment system with them thru my bank, - but they do not process payments in a timely manner in order to extract late fees. They should be charged for bank fraud. - - - - - -, VA -