Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

VA mortgage Credit decision / Underwriting North Carolina

We began our short sale paperwork with Freedom Mortgage in - of 2015. After being required to submit paperwork multiple times, over a span of 5 months, because Freedom employees have repeatedly lost documents, we were finally notified that our application was submitted to underwriters on - - 2015. The letter stated that we would recieve a final decision within 30 days. Our realtor reached out to Freedom via phone today ( -/-/2015 ) and was informed there was not yet a decision. Not only has it been well over their 30 day allotment, this is only one of a long list of issues we have been forced to deal with over the past 7 months. I had to put in complaints with both the - and the NC Banking Commission in order to get our application submitted. Yet again Freedom Mortgage is failing to do their job in this process.