Ocwen Mortgage Complaint

Ocwen Mortgage department,

Conventional fixed mortgage Settlement process and costs California

on - -, 2015 our - mortgage with Ocwen was cancelled as part of a Chapter - that has since been dismissed. Ocwen did NOT notify our county with the reconveyance that the - mortgage was satisfied. On - - we had the closing scheduled on the sale of our home and our title company let us know that the - mortgage was not released according to our county. The gentleman that was going to purchase our home has cancelled. We are in the process of working with another family and they are paying cash and want to close quickly, we have put a down payment on a new home in another state and we must close by - - or we will lose our deposit. I was supposed to start a new job in NY today, obviously I did not. I have spoken with people from OCWEN everyday since - -, I have emailed, cried, begged, left messages, and I got nothing. I offered to pay for overnight service, nothing. I have asked them to forward the document directly to me and not the county, as our title company can file it the day I receive it and the closing will be quick. I am begging for help, we do n't want to lose the home we are trying to purchase, but without the closing, we can not purchase our new home. We do n't want to lose yet another buyer because we do n't have that document. I will forward the IRS cancellation of debt statements. OCWEN is not in disagreement that it is a - balance, they just wont process the document we need to sell our home. Any help is greatly appreciated. thank you, - and - -