Bank of America Credit Card Complaint

Bank of America Credit card department,

Delinquent account Texas

In -, Bank of America errouneously debited our checking account prior to the due date, and cause our accounts to overdraft, and they ended up charging us off for a MISSED PAYMENT. BOA messed up. BOA REFUNDED overdraft fees that incurred in our personal checking. BOA was supposed to refund payment. BOA only refunded payment AFTER the payment DUE DATE of -/-/-. BOA then continued to take AUTOMATIC DEBIT withdrawls on the last day of the month until the account was paid in full. However, they also charged us off due to the missed - - payment, which BOA refunded AFTER the due date. We complained CRA 's. Bank of America " verifies '' info and CRA says they cant update without permission from credit grantor. We complained to the - in -/-/-, at which point Bank of America responded on -/-/- saying the info was correct. They had many facts misrepresented, and the author of the letter, - -, HAS NEVER RETURNED A SINGLE PHONE CALL although she states we can contact her to discuss any issues AND - - says " BOA does not manage my credit report '' and that they cant fix it. - - also


ignored the 50+ attempts since -/-/- that we have made to get this resolved. - - says we can contact her yet she has never returned a single phone call ( she states to call her in the letter ). WE NEED HELP and WE E-PECT someone to review the REAL FACTS of this issue. Once reviewed, we expect Bank of America to contact all CRA 's and to have them update our account to 100 % paid as agree and on-time. THE CHARGE-OFF should be removed. This is the final notice prior to legal action being filed. Thank you for your help. ALL FACTS ARE ATTACHED INCLUDING the " Master Dispute '' which contains over - of documented evidence proving BOA 's failures to rectify this situation.