Ocwen Mortgage Complaint

Ocwen Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

We received the Trial Modification from Ocwen on -/-/- and returned it immediately, signed and notarized. Subsequently, it was confirmed that the - " Trial '' payments were due on -/-/-, -/-/- and -/-/- for $1800.00 each month. In the interim, I had contacted - - to see if I was eligible for any assistance because I was unsure how long I would be unemployed. Luckily, I was eligible for their Unemployment Assistance program which could pay the mortgage for up to eighteen months, if needed. As things turned out, I found employment with the State of California shortly after being approved for assistance ( although I would only receive a monthly paycheck ) and needed to wait 30 days for the income to begin. Again, things worked out insofar as the policy of the - Unemployment Assistance program was to provide a four month " cushion '' of mortgage payments AFTER - is re-employed. As a result, - made a LARGER payment of $2000.00 to Ocwen for FIVE months, per Ocwen 's instructions. Ocwen received a payment of $2000.00 on -/-/-, -/-/-, -/-/-, -/-/- and


received. We specifically referred to these as " Trial '' payments when we spoke to the Ocwen associates, who confirmed they were received and said that the Permanent Modification would be forthcoming, once the - Trial payment was received. For this entire FIVE month period of time, Ocwen collected these " Trial '' payments for the INFLATED amount and NEVER notified us, the property owners that the modification was in jeopardy. We were unaware that seeking assistance from - violated ANY rule against the acceptance of a modification from Ocwen ; after all, we had already accepted and notified Ocwen of our acceptance of the trial modification. Also during this time, Ocwen did NOT inform - or us that the amount they asked - to pay on our behalf was greater than the contractual Trial Modification amount or that the payments were to be used for any other purpose than the " Trial '' payment in which it was intended and confirmed with - to be applied as. Ocwen was completely aware the payments were coming from -, because they informed - to pay the $2000.00 amount to them. In fact, Ocwen appears to have waited until the KYHC Unemployment Assistance was terminated and the last payment was received, BEFORE sending the decline letter. A highly dishonest and unethical business decision. If Ocwen had once mentioned to us that by having - make the Trial payments for us, that we would lose or modification, we would never had accepted the - Unemployment assistance. But at no time, did Ocwen say anything at all. They did not communicate with us at all.