Bank of America Credit Card Complaint

Bank of America Credit card department,

Delinquent account Nevada

In - and - I went through - - hardship due to my spouce lossing her job and while I wait for a decision on -. I have been unable to work full time since 2012. I was - payment behind of my Bank of America credit Card. I recived a letter stateing they wanted to help me catch up so I called ( this was at the end of - ) I signed up for a program allowing me to pay - dollers a month which would have been very reachable for me while I wait for a answer. I was told they would not review my information for the program untill I made a payment so they set a payment to be taken out on - -. I noticed that the - had passed and it had not been taken out and I had recived a few calls. I called them on - - and it seemed none knew anything about me signing up for the program. After looking into it they said the payment was denided ( had plenty of money ). I repaid that same day - -. 10 minutes later I got a call from


they needed additional information and that they only call 2 times and leave no message. I was then told that the interest and late fees would continue to collect. around a week later ( not sure of the time line ) I recived a call from the agent that called me 10 minutes after I paid on - - and he had taken this to his manager and was clearly frustrated as well and told me that that agent could have helped me complete this. 30 days or so had gone by and it was - and I was informed I am - payments behind ( was only - ) and my min due was - and it was roughly - or so at the time I signed up for the program. I tried to call recently to find out how much I owed and the agent couldnt give me a solid answer so I am unsure why they are saying I am - payments behind and how much I owed when I made the payment on - -.