Wells Fargo & Company Prepaid Card Complaint

Wells Fargo & Company Prepaid card department,

Gift or merchant card Fraud or scam South Carolina

On or around -/-/-, I ordered my son a personalized gift card from Wells Fargo Gift Card Services in the amount of $150.00. I was told it would take 10-14 business days for the card to arrive. I paid for the gift card with my Wells Fargo Visa charge card. My card was charged for the purchase on or around -/-/-. -/-/-, I called Wells to inquire about the card, as I had not received it. I was having it mailed to me, rather than my son, to include it with other gifts for his birthday. I was told to give it another week. I waited another 10+ business days. I called the card services center again. I was told " that card is lost, you will not be receiving it.. we need to cancel that card and order a replacement card '' ... so I did.. On or around -/-/-, I called to


I received the card. I mailed it via - to my son.. On - -, my son called to tell me that he attempted to activate the card. He got a recording that said " thank you, this card has been cancelled ''. Turns out.. the initial card I had ordered did arrive and that is the card that I mailed to him ... the replacement card never arrived ... As a result, I went to - - and wired my son the $150.00 cash as a replacement for the intended gift card. I then cancelled the - gift card, which still had not arrived .... and never did arrive. Another phone call to Wells, the Rep informed me that since I was cancelling the gift card purchase, I would pay a $15.00 cancellation fee. A check would be issues to me, in my name, rather than my son 's, and it would take 3-5 weeks. The refund check never came. I called sometime in -/-/- to inquire, I was told the refund was requested, but never issued. It was to be issued to me right away.. Again ... I was the purchaser, so the refund was to come to payable to me ... for $130.00, rather than the $150.00 purchase price, because I cancelled the order.. Oh my ... OK. The refund check came payable to neither me, nor my son.. It is made payable to - - -. So ... on or around -/-/-, I called and explained that the check was to made payable to myself, - -. Additionally, my son 's name is not - - -, his name is - - -, and that the check is issued to a - address, while my son 's address is in -. I was speaking to a supervisor named -. He said that he completely understood, would reissue the refund, waive the $15.00 cancellation fee, issue in my name, as I was the purchaser, and mail it to me. On -/-/-, I called to inquire about the replacement refund check. I again spoke to - who told me that early in the month, the replacement check was denied. That they could not change the name. I have a check that I can not do anything with ... I have called the gift card service center approx. 10 times in the course of 3 months. I have a check made out to the wrong person, for a gift that I paid for, by which I replaced out of my pocket. I am out $150.00, I have a check made payable to someone that does n't exist in the amount of $130.00. I have paid for the gift card, paid for the - - wire fee to replace the gift that I did not send my son, been penalized $15.00 for the cancellation, and am stuck with a check that I can do nothing with. I ca n't understand this.