U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

APR or interest rate Maryland

Hello, I am asking that you investigate this promptly, as the recorded conversation ( s ) related to the issue are key and I do n't know how long they are kept beforebeing destroyed. This is in regard to my U.S. Bank - ( ending in - ). On -/-/16, I called customer service, explaining that I needed to pay - of my credit card bills late and I wanted to be strategic and choose the - that would be least consequential. The representative, - ( employee ID - - did everything he could to put my mind at ease. He told me that any late fee would be reversed that I would n't even have to call to request it, it would happen automatically ( and it did ). If you listen to the recording, please note not just the content, but his tone - he really wanted to make me feel comfortable with choosing this as the bill to pay late. What - did not inform me of was that my account was going to be frozen so that I could n't use it ( at only five days past due?! ), but more importantly, that my APR


made approximately $ - worth of purchases at that rate!! In my attempts to resolve this, I was put in touch with a - -, an accounts manager. I asked why I was not made aware of the APR increase in advance as I should have been, so I could have chosen not to make any further purchases at such a high rate of interest. She said a letter was sent to me to that effect. I told her I never received it and asked what date the letter was generated. She could not give me a date and seemed very vague, only able to give me a range as to when it was sent. In any case, the vague date range she gave me came AFTER the raised APR was put into effect, so how could I have been given the choice to opt out if it already happened?! I also asked if she could send me a copy of the letter that was allegedly sent and she said she has no way of duplicating it, that it was no longer in the system. In other wrods, she had no evidence of any type that such a letter was sent out or even existed. I realize you only have my word that I was never given the heads up about the APR increase, but given the blatant negligence displayed in their record keeping ( PLEASE listen the recordings ) - no date, no copy to show me - I should be given the benefit of the doubt that I never received the letter. The only way I found out about the shocking increase was when my bill came and I saw that a portion of the interest had been calculated at 19.24 %. Why in my right mind would I make $1500.00 worth of transactions at a 19.24 % APR when I could have used my - with a 13 % APR instead?! ( and if it was my - that I chose to pay late instead of this -, I would n't be in this situation now! ). I would like to mention a different issue I had with this samebank last summer. I was told by - of the reps that I could use the reward points I accumulated to satisfy my minimum payment due that month and was told that I could. So what happened as a result? The payment I made via the use of those rewards did not satisfy the minimum payment due and I was charged a late fee. After much hassle, they conceded that I was misinformed and they made things right ( thank - for those recorded conversations! ). Although that was resolved without the type of outside help I am now seeking from you, I bring it up only to illustrate a pattern this bank has of misleading their customers, in ways that can have dire consequences. I insist that my APR be reverted back to the 12.24 % it has always been at, or at the least, that it be retroactively applied to the purchases made since the increase, since I was never made aware of it. Thank you, - -