Home equity loan or line of credit Loan modification,collection,foreclosure
Nationstar Mortgage Mortgage department,
Home equity loan or line of credit Loan modification,collection,foreclosure California
-/-/2007, we were duped by B of A on the terms of a - mortgage, which they " converted '' to a HELOC, effectively raising our mortgage rate by - 20 %. At this point, - effectually made our loan a " credit '', or " unsecured debt ''. The payment amount was unaffordable. We tried to obtain assistance, even enlisting our local Housing Assistance office. - process, including threats of foreclosure and harassing us and our children at our residence, forced us into declaring a Ch. - BK. Our court-approved repayment plan lists this B of A debt as unsecured debt, and it was discharged at the time of our successful completion of the repayment plan to the trustee. Despite this, - sold the discharged debt to a " debt collection '' mortgage company, who sold it to another, who sold it to another, who sold it to yet another. We contacted our - attorney via email ( prior to our discharge, when he was still bound by contract to act to protect us ), and he contacted the then-creditor who was harassing us. He informed us that they had stated that they had coded our discharge incorrectly and
correction he failed to ensure while we were retaining him. Since then, each ensuing company sent us monthly statements that were harassing in nature. Nationstar is the longest-standing, most intransigent of those who are causing us three years of ongoing financial and personal damages ( denial of credit, higher interest rates, and severely limited housing options, to name a few civil damages ). On top of this, we faced a - in the midst of this situation. Notwithstanding, we paid off our Ch. - plan and received our Federal Discharge of Bankruptcy. We have personally spoken to Nationstar 's representatives on no less than fifteen occasions, each of which has cost us upwards of three hours of time. We have been given a new name of the " Dedicated Loan Specialist '' to contact on EVERY statement we have received, but none has EVER remedied the error. We have WRITTEN, FA-ED, and CALLED. We have been TRANSFERRED, REFERRED, and ADVISED on how to remedy our situation by providing our court documents, statements, and contact information. We can think of nothing left to do but the possibility of filing charges against our own lawyer AND Nationstar. We hope that this is not our only option. We have simply requested, and now would demand, that Nationstar relinquish its unfounded claim, and if necessary, instigate further actions against the seller of this unsecured, bankruptcy-discharged debt, and cease and desist its unethical harassment of us.
Nationstar Mortgage customer in California
Mar 29, 2016
* Source: CFPB Complaint Database
Nationstar Mortgage response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.nationstarmtg.com/ |
Phone | 888-480-2432 |
[email protected] | |
Address | PO Box 619098 Dallas TX 75261 |
Nationstar Mortgage | |
Nationstar Mortgage |
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