Home equity loan or line of credit Loan servicing, payments, escrow account
CIT Bank National Association Mortgage department,
Home equity loan or line of credit Loan servicing, payments, escrow account California
After the market crash -, we were in put into financial stress to manage rental house properties and our own personal home loan mortgage. Our attorney advised us to file for bankruptcy on the - rental homes and the - on our house. During this process our attorney, recommended we delay the filing as to improve our outcomes on the bankruptcy. Because we followed this advice, we unfortunately lost our - rental properties ; - through a foreclosure and the other - through a short sell. We informed by the attorneys that we had reached the statue of limitations on our all of our loans. To verify this, we contacted Indy Mac ( - - ) in -, they told us the - was charged off on - -, -. When we were checking our credit report in - -, we observed the second was back on our credit report. Immediately we made weekly calls in attempts to make a settlement and or arrangements to correct this issue. We submitted in - - a short sell settlement package to - -, We made numerous phone call on the status and always received the runaround and " someone will get back
- - had our account as per a collection agency, because One West wo n't accept our money. We contacted Penncro -/-/-. We began making payments to - to -. On -/-/-, we had received a notice that our last payment check had been returned to our bank. Called -, but - - - answered the phone. Found out they have had the loan since -. No communication was made by - - -. They advised us to refinance - or short sell the house. Contacted - - to refinance, but showed they had nothing on any credit reports. During a 3 way call with One West and - -, One West refused to allow the call to be recorded. Called back One West, the - stated we have now $56000.00 on top of what we have left to pay. Because of this we ca n't refinance the original our first loan to pay this off. We have been told before by Indy Mac, - -, and - that we have had no interest or fees. We feel this is a deceptive business practice at the level of fraud and theft. We have made our - loan payments faithfully since -/-/- and we are now more in the " hole '' than when we started. The position that the HELOC wo n't work with us as to take our money and continue to place us in position of losing our home and continually tacking more fees and interest to compounds the impossible situation. We feel have the finances to bundle up the - and the - if can get the loan ... BUT, because they have us in a rock and hard place, it prevents us from doing this.
CIT Bank National Association customer in California
Mar 26, 2016
* Source: CFPB Complaint Database
CIT Bank National Association response to complaint:
Closed with explanation
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