Amex Credit Card Complaint

Amex Credit card department,

Customer service / Customer relations Colorado

I am a - and in -/-/-, I applied for and received an American Express Gold Card with no annual fee. In -/-/-, I incorporated a second business and spoke to Amex who assured me that if I apply for and receive a second Gold Card, that only the new card will be charged the annual $170.00 fee, while the original Gold Card will continue with no annual fee. So I have had the - cards, - for each business all these years. On this month 's statement ( -/-/- ) for the original card, there now appears a $170.00 fee. To my knowledge, I did not receive notification nor an alert that this annual fee of $170.00 would now be charged and that Amex would no longer be honoring the original program I have had for the past 15 years. I called Customer Service and spoke to an agent, -, for over 20 minutes who was not helpful at all, kept repeating over and over that I had been paying a $95.00 annual fee ( which I had not ) and now I would have to pay $170.00 and there was absolutely nothing she could do to change that,


service who said he would transfer me to their Membership Consulting Services, put on hold until - answered, went through the whole story for a third time only to find out that she was in customer service & would transfer me to their Consulting Svrs, held again until - came on. Explained the whole story again and learned that - can only look back on 10 months of history & insisted that I had been paying a $120.00 annual fee ( which I had not ). She also was not offering any assistance to the resolution of this problem. While she was speaking to me like I was a new business owner and did not understand my arrangements with Amex, the phone disconnected and she did not call me back, even though she knew she was the fourth person I had explained my story to and had my full account profile visible to her including my phone number. To make any customer invest so much time, be transferred to one person after another, and dodge any business solution with integrity is disrespectful and truly reflects that they do not appreciate customer loyalty, nor acknowledges their accountability when they make an error.