JPMorgan Chase & Co. Credit card department,
Application processing delay Illinois
I called Chase on - - to convert my Chase Freedom card to a Chase Freedom Unlimited. While on the phone with the Chase rep, he told me the conversion was completed. It is now more than a week later and the card still has n't been converted. I 've called twice during the week ( once on - - and again on - - ) to find out the status and both times the representatives told me the conversion should have completed but that " they are n't sure what 's taking so long. '' Chase what is happening?
JPMorgan Chase & Co. customer in Illinois
Mar 21, 2016
* Source: CFPB Complaint Database
JPMorgan Chase & Co. response to complaint:
Closed with explanation
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