TD Bank US Holding Company Mortgage Complaint

TD Bank US Holding Company Mortgage department,

Home equity loan or line of credit Settlement process and costs District of Columbia

In 2011 we refinanced our home with TD Bank. They paid off the old mortgage company loans we had with - and I have proof of satisfaction from -. Recently we started a VA loan refinance but a few day before closing the new mortgage company informed us that TD Bank never filed the deed with the city of DC so they can not close until TD Bank fixes the original loan and files it with the city. When I call TD Bank I can not get any answers as to why the TD Bank refinance did not close with a Deed filed. We are now past our lock date with the new company and we had a really good interest rate VA load approved. I can not seem to get to anyone high enough at TD Bank to fix the problem so we can continue our current plans and the longer it take the more money it 's costing us due to TD Bank 's original error in 2011.