PayPal Holdings, Inc. Prepaid Card Complaint

Mobile wallet Managing, opening, or closing account

PayPal Holdings, Inc. Prepaid card department,

Mobile wallet Managing, opening, or closing account New York

I purchased an item from an online retailer using what I thought was the PayPal option. By doing this I unknowingly opened a PayPal Credit account which I did not want or ask for. The account began accruing interest and finance charges and will likely affect my credit score. I believe that this is a deceptive practice on the part of PayPal as the PayPal Credit option is designed to look similar to the regular PayPal, promotes confusion and attempts to obtain new accounts through trickery. At no point during the transaction was there a verification or notification that I had in fact opened up a new account rather than using the PayPal account on file, so that I could correct the error or change my method of payment.

PayPal Holdings, Inc. customer in New York
Mar 15, 2016

* Source: CFPB Complaint Database

PayPal Holdings, Inc. response to complaint:
Closed with explanation

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