Amex Credit Card Complaint

Credit card protection / Debt protection

Amex Credit card department,

Credit card protection / Debt protection Texas

In - - - and loans charged my American Express account $450.00 without my approval they got my credit card information because I was trying to refinance my mortgage. I was going through another company called first rate mortgage who gave them my credit card information and told them to charge my card. I sent American Express the details but they kept taking quick and loan word over mine. You can check my credit report and see I pay my bills but I refuse to pay for charges I did not approve so I closed all my American Express accounts. Since than - - Mortgage went out of business I was approved for their loan but I cancelled it and went to another company for my mortgage. The report says American charged off $670.00 in - - this was the charge $450.00 that I disputed like 6 times and each time after about 3 months they kept putting it back on my card so i told them I was tired of dealing with them so do what you want I was not paying for something I did not charge to my card.

Amex customer in Texas
Mar 14, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

Consumer disputes how Amex handled their complaint

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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