MoneyGram Money Transfers Complaint

Domestic (US) money transfer Fraud or scam

MoneyGram Money transfers department,

Domestic (US) money transfer Fraud or scam California

MoneyGram, a money transfer company failed to protect me against fraud transactions. I was contacted by someone claiming to be from the IRS today stating that I owe back taxes and if I do not pay immediately, I will be arrested and detained for 72 hours. The caller was threatening to have me arrested if I do not pay within 40-45 minutes. As such, I made - transactions to names in -, IL through MoneyGram totaling $5900.00. I began to realize that this was a scam as I suspected that multiple transfers needed to be made. I called MoneyGram to stop the transactions but they could not refund me the 4 payments since it was already received. They did not have a process where they could have checked the background of the recipient or other preventive measures to avoid consumer fraud. I have complained to MoneyGram but they tell me they can not do anything about it. I am very upset, feel cheated, robbed and scammed. And I believe that MoneyGram is negligent and irresponsible by failing to protect the consumer. Please help!

MoneyGram customer in California
Mar 15, 2016

* Source: CFPB Complaint Database

MoneyGram response to complaint:
Closed with explanation

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