TD Bank US Holding Company Mortgage Complaint

TD Bank US Holding Company Mortgage department,

Home equity loan or line of credit Application, originator, mortgage broker New York

I applied for a $250000.00 HELOC. I have stellar credit. My assets and equity each are considerably higher than the loan amount. Everything seems to be fine. I receive a phone call giving me a rather vague explanation as to the reason for the loan declination. Though coincidentally in the days before this, I had revealed in conversation that I was going to visit family and friends in a - country. After some pressing, I was given the ridiculous excuse that our building lacked the - % owner occupancy that TD Bank now stated that they required. That was news to me, as they had gone through every step along the way prior to this. The revelation of this requirement was shocking to me, as this a fundamental point that is discussed in the preliminary stages, particularly in regards to coops. I believe that this alone is an ECOA violation in addition to equal opportunity to minorities. A quick phone call to my buidings management office revealed that our building was - % owner occupied. Not only did TD Bank not reconsider this - % margin, but they have refused to send me the reason for the declination in writing or where this unreasonable prerequisite is stated. TD Bank knew full well that I had waited until they had all of my documentation and they had assured me that all was fine, before I was to submit the application to my building 's coop board, along with the $400.00 finance application fee they required. Reckless? Criminal? -? We have nearly - apartments in our coop, and a loan of this kind had never been rejected. My more than adequate salary, assets, equity and - plus credit score aside.