Amex Credit Card Complaint

Payoff process

Amex Credit card department,

Payoff process District of Columbia

American Express will not allow me to pay off my just-assessed $75.00 annual fee without first paying off the $ -+ balance covered under a special 0 % APR for purchases I have made. I was not prepared to pay that off until -/-/- expiration of that offer. While this 0 % rate does n't expire until -/-/-, AME- tells me to pay off the annual membership fee, I have to first payoff all purchases made ( $4700.00 ). Further, they tell me I have no ability to allocate funds from my $150.00 payment just now - toward paying off the $75.00 annual fee which is collecting - cents in daily finance charge ; but AME- refuses to announce when a fee will be assessed, nor allow me to payoff the $75.00 fee in advance. I can not touch the annual fee even though, in writing, telling them $75.00 of the $150.00 payment ( min. due $47.00 ) I just made is to be allocated toward the annual membership fee. Seems deceptive and a " gotcha '' way for AME- to collect - cents a day until I can payoff my entire balance. I thought the CARD Act allowed me to allocate payments how I see fit, for any amount over the minimum payment due, to any bucket of fees or charges on the card?

Amex customer in District of Columbia
Mar 13, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with monetary relief

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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