Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account California

Freedom mortgage took over my loan with - mortgage in - 2015. Ever since this happened I have been short in escrow they failed to take out enough to cover the costs for my property tax. In - 2015 I noticed they did n't pay the first installment for $620.00 so I went to pay it at the county clerks office in - california. Since then I have been waiting for a refund they promised to return. There customer service is terrible I tried speaking to a manager was on the line for over 40 minutes then call got disconnected. I have receipts and certified copys I sent out still have n't received nothing.