TD Bank US Holding Company Credit card department,
My wife signed up for a Target Red Card credit card since we are ( or were I should say ) frequent target shoppers. I signed up online for autopay and then the website managed to not register that I had signed up. Sure enough when I get the bill 2 months from then ( the first month I assumed would be taken care of ) it became clear that their website did n't register that I had signed up for autopay. So I went online and signed up a 2nd time. now it 's few months after that and we realize that they are still charging late fees because their website managed not to register the autopay a 2nd time. I spent 2 hours on the phone with them. The person refused to hand me off to a supervisor. Blamed me for not paying close enough attention to the bills ( which kind of defeats the purpose of autopay ) and did nothing. Please open an investigation to see if this is a widespread scam - or really only for us and a few others. If you look online there are tons of complaints about the redcard and their lack of oversight. Thank you
TD Bank US Holding Company customer in New York
Mar 10, 2016
* Source: CFPB Complaint Database
TD Bank US Holding Company response to complaint:
Closed with explanation
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