Capital One Mortgage Complaint

Capital One Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Arkansas

I applied for a mortgage refinance with Capital One Home Loans on - -, 2016. The agent I worked with is - - ( - - ) and - -. I provided the documents they initially requested and sent my details and they ran my credit. We agreed that if I cancel my application after I accept their offer my Capital One credit card will be charged $450.00 but if they decide to cancel it will be at no cost to me. While performing their title search they requested additional information regarding the mortgage of previous owners of the property ( the - owner before me ). For this information I had to reach out to the lawyer who had helped me when the property was transferred to me. They also requested a copy of the lease agreement which I explained to - - I would have to reach out to the person managing the property on my behalf and there would be a delay before I can provide the information required for the title and lease agreement.


the same day ( - - ) and forwarded the lease agreement as soon as I received it on - - ( within 24 hours ). I called their appraiser to schedule an appraisal for the property as planned but found out from the appraiser that my loan had been cancelled. I checked my account and found that I had been charged $450.00. Neither - or - sent an email or called to let me know the loan had been cancelled and I would be charged $450.00. Subsequently I sent emails to - and - to get an explanation but did not get a response. I also sent emails to - 's manager, - - but did not get a response. I called and left voicemails but still did not get any response.