HSBC North America Holdings Inc. Credit Card Complaint

HSBC North America Holdings Inc. Credit card department,

California

Credit card account closed over a year ago and continue to get statement and be harassed by HSBC. In response to complaint filed, HSBC issued a response indicating the credit card account ending - - is closed and that the credit will be deposited to my bank account. Please refer to Case number : -. However, the credit has not be deposited into my bank account or been issued a check in the amount of $98.00. Furthermore, I continue to receive credit card statement ( Statement closing date - -, 2016 was received on - -, 2016 ). I understand Consumer Financial Protection Agency can only prompt the business to issue a response, but does the agency not ensure that the business does not lie or compel the business to do what it say it will do in the response?