U.S. Bancorp Prepaid Card Complaint

U.S. Bancorp Prepaid card department,

General purpose card Unauthorized transactions/trans. issues Florida

On -/-/-, I called because I noticed fraudulent charges pending on my prepaid gift card issued by U.S.Bank. I provided all of the information and they froze the card. They said I would need to call back in 3 weeks in order to dispute the charges. I called on -/-/- to dispute the charges, as requested. I provided all of the information they requested in a fax to their dispute department. I called again on -/-/- to confirm they had received everything that they needed as I had not heard anything back. I talked to a representative named -, and he said that they did have everything, and to call back in 5 weeks to check on the status of the dispute. I called on -/-/- to check status and was told everything was still pending and to call back in a week. On -/-/- I called again and the representative said that all charges had been found in my favor and my refund of $49.00 was being mailed to me at the address given, and to expect to see the card within 2-3 weeks. I called again on -/-/- as I had not gotten my card and was told that the dispute was pending until -/-/-! How was the dispute found in my favor on -/-/- when it was supposedly pending until -/-/-? U.S.Bank has very shady and deceptive practices on refunding customers for fraudulent charges, and I request that my replacement card be issued as the representative on -/-/- said she requested immediately for the amount of the disputed transactions for $49.00