TD Bank US Holding Company Bank Account Or Service Complaint

TD Bank US Holding Company Bank account or service department,

Checking account Deposits and withdrawals Connecticut

A stop payment was a made for a duplicate payment in the amount of - from - - on -/-/-, however, the bank failed to return the items. Their rep stated they are not showing as being returned, she submitted a dispute for the charges. It appears - made a duplicate payment, but do not know how or why it happened, - rep ( s ) did not say who made the additional payment for same amount. Again, the bank failed to stop the items and are now showing as posted to the account and overdrawing it. I need these items returned and overdraft fees refunded, there are - pending items which will be charged fees, paid or returned.