Ocwen Mortgage Complaint

Ocwen Mortgage department,

Other mortgage Loan modification,collection,foreclosure Washington

I am now opening a formal complaint and reporting this file to Making Home Affordable.gov as well as the consumer finance protection bureau and the federal Trade commission. I would like to start by saying that we had submitted this transaction to Ocwen Loan Servicing with an offer of $110000.00 Ocwen Required us to move the file to - and list this on - where another buyer won the auction at ( meeting he reserve bid ) and even bidding higher to $110000.00 plus the required $5200.00 plus $290.00 both fees paid to -. The file moved back to Ocwen, the file was then submitted to the investor and was rejected ( not for the HAFA fee of $12000.00 being offered to the - lien ) but because the purchase price was too low according to the investor. Ocwens solutions was to submit the


I filed a complaint and the file moved to - - in escalations, and was told the file is no longer with ALtisource. I asked - about the coutner/ value/ buyers premium etc. He decided to only answer emails he felt comfortable answering and stuck to countering me. He then asked me for a payoff for the - which I obtained. He then countered me that the max to the - in HAFA would be 8 % UPPB. He did n't want to provide the guidelines to me that stated it was 8 % nor did he want to explain why the - 2016 HAFA policy says the agreegate cap can not be less than $ - instead he wanted to speak with me via the telephone where he could speak over me and continue to argue with me that I was reading the policy wrong. I will be bring this up with those regulatory agencies so they can elaborate on their policy for Ocwen. I hope the Trade commission decided to investigate this Ocwen/ - relationship. And I would like an explanation how this is acceptable customer service. Now we have been at this for months and months. I escalate a matter and get totally unprofessional service from your escalations representative. Please see below and advise.