Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Transaction issue Minnesota

We submitted our payment to the Wal-Mart store in -, -. The check was returned and we were asked to send the check to Wal-Mart - - in -, - We complied. Wal-Mart cashed our check but did not credit our account. We called and later faxed copies of the canceled check and our bank statement. They refused to credit our account, saying they never received payment or cashed the check. We provided them with the Source of Receipt Document from the Federal Reserve Bank, showing the check was processed in -. Walmart - - refuses to credit our account.