Ocwen Mortgage Complaint

Ocwen Mortgage department,

Other mortgage Loan modification,collection,foreclosure Washington

I 'm writing you to request some assistants and file a complaint on the referenced above loan. Ocwen closed out the short sale on -/-/16 and sent us a decline letter ( please see attached ). 1 ) They never countered us to see if the buyer is willing to go up in their offer or advised us of the reason for the decline. Other than closing it out and email us a letter. As per short sale protocol you are supposed to contact us and let us know and give us at-least 24-48 HRS to respond back so we can counter the buyer. We were never advised or done. 2 ) We ordered an Interior BPO on -/-/16 to be completed on the property. We never were contacted for access to get into the property. Which means it was never completed or done.


providing for - kids and is unable to bring the account current or have the funding to relocate. 4 ) Ocwen also denied the relocation incentive for the seller because they advised that the investor does n't pay for relocation assistants. The investor is - - - Bank which is a lender that we work with all the time and they have always paid the relocation assistants. I have asked Ocwen several times for the investors phone number so I can confirm this and they still have given us the phone number to verify this. 5 ) With the mentioned drive by BPO that was completed, it was never addressed or states the - of the Acres on the property are wetland and are UN-build-able ( please see documents attached ) - ) There is a foreclosure sale date set on the property for -/-/16 which is very concerning since we are trying to proceed with the short sale of the home. 7 ) Buyers inspection, bids, comps are all attached too. With this being said the offer that we have on the property is a good offer since the home needs to be torn down and rebuilt, along with - % of the property is UN-build-able and has to stay as wetland. Please help us postpone the foreclosure set on the property, along with reviewing the proof and documents attached. Please contact at your earliest convenience to talk about these issues that were addressed and assists us in a resolution to our concerns and complaint. We are in the office -- PT. Thank you for your understand and assistants. We hope to hear from you soon!