Wells Fargo & Company Student Loan Complaint

Wells Fargo & Company Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled New York

For six ( 6 ) years, I have paid my student loans with Wells Fargo ( currently - ( - ) have outstanding balances ) on or about the last day of each month. On - -, 2016, I received an e-mail from Wells Fargo informing me of past due payments. Concerned, I reviewed by online banking bill pays at my deposit financial institution and confirmed the payments were sent. I then reviewed my online account with Wells Fargo, which confirmed the total payment amount was indeed received on - -, 2016. I called Wells Fargo and was informed that the payment was received, but, because a statement for - ( - ) of the loans had not generated by the time the payment was received, the funds applied to those - ( - ) loans did not advance the due date. In short, despite paying my loan, I am considered past due. I requested Wells Fargo to reapply the payments or advance the due date, whatever needed to be done to rectify the situation. I was told I could either make another payment or Wells Fargo would return the previous payment for me to submit again. I asked if


than principal, despite the fact that I paid my monthly installment on time as I have for six ( 6 ) years. I again requested my account be corrected and was promised a return phone call from the supervisor with whom I spoke by the end of business. I have not received a return call or further communication. Wells Fargo 's practice of having separate statement dates for - ( - ) loans in what is considered - ( - ) student loan account is deceptive. I receive statement alerts, but only for the generation of - ( - ) statement for - ( - ) loan. I have never had a problem with making one ( 1 ) payment at the end of each month until now. It is unfair of Wells Fargo to refuse to advance my due date and offer me only - ( - ) options that either cost me more money ( making a second payment ) or result in me paying more in interest by waiting for funds to be returned and sent back in.