CIT Bank National Association Mortgage Complaint

CIT Bank National Association Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Colorado

I have had an account with the company ( OneWest Bank ) who has held my - mortgage ( HELOC ) since 2006. I have excellent credit and have never had a late payment reported until last month by OneWest/CIT. I paid through their web portal as I have the prior 100+ times previously. The transaction went through without issue. I did not capture a copy of the confirmation. I received zero communication from them that a payment was in arrears. I was notified by my credit monitoring that my score had changed and immediately paid what they showed to be in arrears and called them. They told me that they could not authenticate me although I provided every piece of personally identifying information they requested. They told me they would not speak to me. I asked to have this escalated to a manager and they refused. After much badgering, they said they would have a manager contact me, but, they never did. I purchased the email addresses for their corporate level management and emailed them. Someone emailed me back and said someone will be in touch. It 's been 13 days and no response. I have tried to contact them multiple times via telephone and email and they have been unresponsive. My credit score has now been severely impacted and I 'm in the process of refinancing which may impact my ability to close. I have submitted disputes with all three credit bureaus. I am furious and can not believe that a company I 've had an account with for 9 years would violate my rights under the Fair Credit Reporting Act. A company that so blatantly violates a consumers rights in this manner should be made an example.