Synchrony Financial Credit card department,
Customer service / Customer relations Florida
Use of Gap Visa card issued by GE Capital Retail Bank was declined on -/-/-. Card has expiration of -/-/- and has a credit balance. Customer Service says card cancelled because issuing new one with chip. Other card companies keep card valid until new card activated. A declined card is embarrassing. This practice is poor customer service and relations.
Synchrony Financial customer in Florida
Feb 18, 2016
* Source: CFPB Complaint Database
Synchrony Financial response to complaint:
Closed with explanation
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