The Western Union Company Money Transfers Complaint

The Western Union Company Money transfers department,

International money transfer Other transaction issues Texas

To Whom It May Concern : On - - 2015, I sent $200.00 to relatives in -. I mistakenly wrote the receiver name as - - instead of - -. According to Western Union, the name that I had used is the name of an individual that is in a Global Sanction List and that - needed to go back to the Western Union Office and bring a copy of his ID so that they can fax it to -. I explained to them that - - had brought his ID when he went to pick the money and he was simply told that the money was not available for which they had no answer. - went back following the instructions that Western Union had provided me but he was told that there is nothing they could do because they had no fax machine. I then requested that the money be refunded to me, which Western Union agree to first and then they decided not to without any explanation. From - - to around - -, Western Union went back and forth about what they could and could not do to help solve this matter. When I realized that they


again to Western Union twice but I have received no answer. I will take this case public but have been advised to first file a formal complaint. Respectfully, - - ( - ) -