Capital One Credit Card Complaint

Capital One Credit card department,

Credit line increase/decrease Florida

Companies that will not make it easier to contact them will always be met with such a complaint!!! CapitalOne held my credit limit at $ - for probably a decade but then all of the sudden decided to raise and raise and raise it ... We all know having limits too high ridiculously hurts one 's credit even if they do n't use that credit. This is a business account so I asked our account manager to get it lowered but she ca n't for policy reasons and I would have to call, jump through phone queue hoops, probably have to go through someone telling me why it 's a bad idea ... It drives me insane that companies do n't realize that people 's time is valuable and this is something that could and should have easily been resolved by sending them a quick note/email online and being done with it ...