Other bank product/service Account opening, closing, or management
TD Bank US Holding Company Bank account or service department,
Other bank product/service Account opening, closing, or management Indiana
I filed Chapter - in - -, and my case was discharged on - -, -. TD Bank - was included in my Chaper - and was paid in full by the Trustee for my car loan. I called TD Bank on - -, - to have my car title released to me. I spoke with numerous customer service reps. who assured me that it will sent to me. I finally received it in - -. I have been trying to get incorrect information on my credit report removed since - -, -. TD Bank - is reporting that I have been 30 days late for - and - -. I have been working with - in the Bankruptcy Department since - -, - to get this corrected. She was able to get my title finally sent to me in - -. I have not been able to have these false late payments removed as of yet. Per TD Bank -, they have 30 days to remove this information. Thirty days have now passed and I am being told that they have corrected the information in my credit file and to just wait. I have called -, pulled my credit report and to date the corrections have not been made. They also had another account on my credit report and removed it in two days because I only had - account with them. This too was a mistake they made, but corrected it in a timely manner. I was not discharged until - -, - and can not be reported late for -, - -. They have explained that this is indeed their mistake, but have yet to correct it within 30 days. My patience has been exhausted and I was told to call a week from - -, - and they will look into it. - - would be a week past the 30 days in which I was told it would all be cleared up. Thank you for your time.
TD Bank US Holding Company customer in Indiana
Feb 17, 2016
* Source: CFPB Complaint Database
TD Bank US Holding Company response to complaint:
Closed with explanation
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