U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Credit line increase/decrease South Carolina

We are serious company who makes $700000.00 gross revenue with a constant positive business account of $20000.00 to $30000.00. We have since - -/-/- a business account with the - - former - - -. In - - we received a credit card with a $5000.00 credit line. On the -/-/- statement -/-/- appears a Balance due of -. An automatic payment was previously installed. In - - the Credit department of the - - failed to consider our first automatic set up payment and registered an incident. Thus they decreased our limit to - dollars.


We called and asked them to solve this issue and come back to the initial - dollars approved limit. In fact this call was assimilated as a request for a credit line increase. We were surprised to be informed on -/-/- that our request was denied and registered as well in the credit score history. A second call produced exactly the same effects and on -/-/- we received a second letter with the same denial of approval on a credit line increase. As a result our Credit score went from - to -. On -/-/- we made a payment of $2800.00 for a due date of -/-/-. When we looked up on -/-/- if the payment which was withdrawn of our account on -/-/- was registered in the payment history it did not show up. Again we paid $2800.00 on -/-/- as it did n't show registered. The same day we paid $2900.00. So for we had a credit on our account but the - - refused payments to our suppliers. As we tried to explain for a third time to a supervisor the recurrent problems and can not find a positive solution to our matter, we would like you to intervene.