Comerica Prepaid Card Complaint

Comerica Prepaid card department,

Government benefit payment card Unauthorized transactions/trans. issues New York

Hello! My name is - - and I put in a complaint with Direct Express where I receive my SSI deposit, in reference to unauthorized transactions on my card. this dispute was entered on - -, -. They were suppose to send me documents to fill out to finalize the dispute. After not receiving them within a months time I called them back. They had to resend the documents for me to fill out to finalize the dispute. Initially they told me it would take up to 45-90 days to complete the investigation. in which should have started from - -, -. After waiting the 90 days and speaking with several representatives assuring me that I would have my money back with 90 days. I called them back today - -, - to find out why I have yet to receive my funds back and they tell me the - starts


up on back bills that was paid due to these unauthorized transactions. Can you please help out with this matter? It seems like they are giving me the run around, and is not trying to refund my money.