Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Checking account Making/receiving payments, sending money Maryland

I have submitted cases against Citibank previously since -/-/-. Unfortunately Citibank continues to keep disrespecting me, causing my payments to continue, continue and continue.The closed account I 'm paying on is -. Since I have a new computer the scanning mechanism is not working yet. Citibank lost - of my fall payments -/-/-. I faxed copies of the checks they cashed on - -, -. To date they still have not recovered the lost check ( s ). Citibank and I had reached an agreement to settle the account in now in - -, but due to the lost checks that wo n't happen. In - - I had to fax the copies of the checks to the - Investigation Unit. They were not found. Now I was told to contact the Office of the President of Citicorp Credit Services re : the lost -/-/- and - - payments which are $130.00. I want them out of my life, but Citi continues to keep me dangling. Why Citibank?