Bank of America Credit Card Complaint

Bank of America Credit card department,

Credit card protection / Debt protection Texas

Over the past 18 months we have been victimized by identity theft. We reported the crime to the - County Sheriff 's Department, -. Our credit cards, which we have had with Bank of America without incident, have bee used to fraudulently charge - of dollars. While most institutions have worked with us to remove these charges from our account, BofA refuses to remove - from the -, - statement. I am a - year old retiree and my wife suffers from -. My wife is the principle cardholder, and been unable to use a computer for the past 3 years. As the frauds were occurring, BofA never notified us, even though we had never made charges in these amounts in 30 years. In fact the charges were well above our established credit limits.


and anytime. Texas state law limits our liabiity to $50.00 for credit card, and $500.00 for cash withdraw. During initial conversations with BofA my daughter and I determined which charges were fraud, they agreed that the charges look fraudulent and would remove. In 30 years I had never been late on a payment, and with the understanding that the charges would be removed, I paid the bill in its entirety. At this age I wanted to be sure my credit remained spotless. Our community is outraged over the egregious manner we have been treated. In fact, through a neighbor, the local - affiliate has inquired about doing a human interest story on our plight. Again in - we were again victimized on our new BofA card for $51000.00. Again they never made a single phone call to us, in spite of our historically low charges and the problem we had in -. I am a friend of - and am helping him with this report. My name is - -, and I have know this couple for over 30 years, and know them to be above reproach.