Bank of America Prepaid Card Complaint

Bank of America Prepaid card department,

Other special purpose card Managing, opening, or closing account Utah

I was given a prepaid reward card in the amount of $1500.00 from my employer from Bank of America. It had an expiration date of - that i did not notice. On that date i had a balance remaining on the card of $580.00. I called BoA on -/-/15 to get a new card and was told that they could not renew the card but would send me a check for the balance and it would take 7 to 10 days to get a check. I have not received the check yet and i have made 4 additional phone calls to find out why. During one of the calls, i was told that the check department might not refund my money that was prepaid since the account expired! I consider this stealing my money! I have not been successful in elevating my complaint beyond the lowest level person that answers the phone when i call the number on the back of the card. They keep saying they will make another check request but they can not find out if my money will be refunded. This is totally inappropriate as it is money that was paid to me from my employer and BoA should not be allowed to keep the funds.